Cannot buy xFi pods, "Sorry, this line of business is not currently available due to a temporary error."

I've been trying to buy a pair of xFi pods for a couple of weeks now. Each time, I get the error: "Sorry, this line of business is not currently available due to a temporary error. Please try again shortly." Same problem on 3 different browers and multiple devices (two computers, one iPhone).

I tried to buy them at the store but there was a 90 minute wait to check out.

Please, can someone help me understand why this customer, who stands by ready to give you money, cannot buy a product you are selling?

Responses

XfinityLinda

Official Employee

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1.4K Messages

25 days ago

Thank you for connecting with us here in our community, @user_7069k8, about the trouble purchasing WiFi Boost Pods. This sounds a bit frustrating to me as well. You mentioned trying online, but did you clear cache and cookies before retrying? This works most times. If it doesn't, and you prefer to try the store, you can make an appointment here:

https://www.xfinity.com/local/index.html to minimize the wait time. I hope this helps.

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user_7069k8

2 Messages

Yes, I tried all of those things and still cannot purchase the pods.

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18 days ago

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XfinityChelseaB

Official Employee

•

1.3K Messages

Hello @user_7069k8, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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18 days ago

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Customer Service

user_7069k8

Cannot buy xFi pods, "Sorry, this line of business is not currently available due to a temporary error."

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XfinityLinda

user_7069k8

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