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user_7069k8
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Sunday, December 1st, 2024 11:10 PM

Cannot buy xFi pods, "Sorry, this line of business is not currently available due to a temporary error."

I've been trying to buy a pair of xFi pods for a couple of weeks now. Each time, I get the error: "Sorry, this line of business is not currently available due to a temporary error. Please try again shortly." Same problem on 3 different browers and multiple devices (two computers, one iPhone).

I tried to buy them at the store but there was a 90 minute wait to check out. 

Please, can someone help me understand why this customer, who stands by ready to give you money, cannot buy a product you are selling?

Question

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Updated 

3 days ago

114

4

XfinityLinda

Official Employee

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1.8K Messages

5 months ago

Thank you for connecting with us here in our community, @user_7069k8, about the trouble purchasing WiFi Boost Pods. This sounds a bit frustrating to me as well. You mentioned trying online, but did you clear cache and cookies before retrying? This works most times. If it doesn't, and you prefer to try the store, you can make an appointment here:

https://www.xfinity.com/local/index.html to minimize the wait time. I hope this helps.

2

0

user_7069k8

2 Messages

Yes, I tried all of those things and still cannot purchase the pods.

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5 months ago

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

Hello @user_7069k8, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

0

user_xgsfuy

Visitor

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1 Message

11 days ago

Same issue. This service is wack 

0

0

Big_G10

Regular Visitor

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6 Messages

10 days ago

This is happening for me as well.  Tried multiple browsers, computers, networks, etc.  Pathetic.

6

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hey @Big_G10 let us assist in ordering those pods for you. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

0

Big_G10

Regular Visitor

 • 

6 Messages

Your direct message capability doesn't work either.  The 'New Message' icon is grayed out.  I tried multiple browsers, clearing cache, logging in multiple times.  I wish I had a choice for service, but unfortunately I do not.

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10 days ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Sorry for the inconvenience @Big_G10. Please click on your profile photo and go to your profile settings. Ensure that the "Opt out of direct messaging" option box is not checked. That will prevent you from sending us a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

0

Big_G10

Regular Visitor

 • 

6 Messages

I verified 'Opt out of direct messaging' is not checked.

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10 days ago

0

Again

Expert

 • 

31.5K Messages

@Big_G10​ so you aren't seeing this?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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10 days ago

0

user_x6q824

Visitor

 • 

1 Message

3 days ago

getting the same messages as others when trying to buy pods: “Sorry, this line of business is not currently available due to a temporary error. Please try again shortly.” Both via the app and online. It is quite frustrating as a customer trying to buy. We’re quite aways away from their retail stores so not ideal to have to travel to purchase. Since so many people are having issues, rather than tell them to contact you directly how about contacting the folks in charge of the site to fix the issue. Am guessing you’re losing quite a bit of money from folks who get too frustrated to buy. As well as putting a black mark against your reputation.

1

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XfinityRaul

Official Employee

 • 

1.9K Messages

Hello, @user_x6q824. Thank you for making us aware you're having issues ordering an xFi Pod. Have you tried uninstalling the app then downloading it again before placing your order? How about using a different device, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

0

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