Cannot activate Peacock

I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?

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XfinityEricB

Official Employee

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3.1K Messages

3 months ago

User_J9k Thanks for reaching out about the Peacock activation issue you are having. I would be happy to assist you with getting this fixed. I see you sent us a direct message already, and I'll be happy to assist you there with locating your account. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

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User_J9k

Visitor

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5 Messages

No unsolicited messages were sent. I actually screenshotted them and made a complaint with the FCC. Hopefully they can help me.

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3 months ago

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EG

Expert

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116.7K Messages

3 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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user_bu9jyk

Visitor

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2 Messages

10 hours ago

Same here. Was on the chat and phone with overseas reps. First one said that I had an older package, so we changed it (for the better). Disney+ and Hulu activated fine. Selecting the purple activate button for Peacock take me straight to an error page with some square head (with x eyes) and a "something went wrong message". The last "rep" told me that I had to wait a day.

Any solution would be great.

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Customer Service

User_J9k

Cannot activate Peacock

XfinityEricB

User_J9k

EG

user_bu9jyk

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