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User_J9k
1st Topic

Visitor

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5 Messages

Monday, December 29th, 2025 11:03 AM

Cannot activate Peacock

I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?

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2 hours ago

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XfinityEricB

Official Employee

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3.1K Messages

3 months ago

 

User_J9k Thanks for reaching out about the Peacock activation issue you are having. I would be happy to assist you with getting this fixed. I see you sent us a direct message already, and I'll be happy to assist you there with locating your account. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

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User_J9k

Visitor

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5 Messages

No unsolicited messages were sent. I actually screenshotted them and made a complaint with the FCC. Hopefully they can help me.

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3 months ago

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EG

Expert

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116.7K Messages

3 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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user_bu9jyk

Visitor

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2 Messages

5 hours ago

Same here.  Was on the chat and phone with overseas reps. First one said that I had an older package, so we changed it (for the better).  Disney+ and Hulu activated fine.  Selecting the purple activate button for Peacock take me straight to an error page with some square head (with x eyes) and a "something went wrong message".  The last "rep" told me that I had to wait a day.

Any solution would be great.  

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XfinityOrlandoM

Official Employee

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3.1K Messages

@user_bu9jyk

Thanks for reaching out to us,  we do apologize for any inconvenience you're having activating your Peacock premium. Have you tried clearing the caches and cookies on your browser or trying a different browser when going to  https://www.xfinity.com/yoursubscriptions ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_bu9jyk

Visitor

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2 Messages

 Yes. I spent 4 hours, yesterday morning, with chat and on the phone with tier-whatever support. Clearing cache, using incognito mode, using a different browser (Edge), trying different ways to get to the same "activate" prompt, all with the same result.  Blank web page with a square, stick-drawing, head with X's for eyes and a frown.  Message underneath says, "something went wrong, please try again".

However activating Disney+ / Hulu, using the same method, worked fine.  

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2 hours ago

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XfinityBradM

Official Employee

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1.3K Messages

We would like to take a closer look at your Xfinity account to confirm the appropriate codes are active and continue troubleshooting. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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