Visitor
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1 Message
Cannot activate Peacock - Xfinity Platinum member
I'm a Platinum Xfinity member and recently moved/transferred my service. My Peacock Premium benefit shows as redeemed in Xfinity Membership, but Peacock does not appear at xfinity.com/yoursubscriptions. The subscriptions page says I have no Xfinity subscriptions. I believe the Peacock entitlement is still tied to my old/disconnected service account. Can you please reset the Peacock entitlement and provision the $0 Platinum Peacock Premium benefit to my current active service account?
XfinityThomasA
Official Employee
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4K Messages
16 minutes ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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