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11/04/2026 7:39 PM

Cannot activate Peacock - Xfinity Platinum member

I'm a Platinum Xfinity member and recently moved/transferred my service. My Peacock Premium benefit shows as redeemed in Xfinity Membership, but Peacock does not appear at xfinity.com/yoursubscriptions. The subscriptions page says I have no Xfinity subscriptions. I believe the Peacock entitlement is still tied to my old/disconnected service account. Can you please reset the Peacock entitlement and provision the $0 Platinum Peacock Premium benefit to my current active service account?

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