Visitor
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1 Message
Cannot activate gateway
As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?
XfinityJustinC
Official Employee
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2.3K Messages
3 hours ago
Hello, @Sherlock717 thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network up and running. I'd definitely like to investigate further, and appreciate the update that a technician visit has already been scheduled. To ensure I'm on the same page from the previous interaction when attempting to activate the equipment.
- Are you activating a Xfinity gateway or a customer owned modem?
- Has the equipment been added to your account?
- Besides the chat, did you attempt to add/activate equipment through the Xfinity App: https://www.xfinity.com/support/articles/activate-xfi-gateway-app ?
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