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user_z3kj8v
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Visitor

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2 Messages

09/24/2026 6:04 PM

Cannot activate free Peacock subscription

"Activate your Xfinity service first for access to streaming services." is what I see. No "Activate" button or anything. I've had my internet up and running, on my own modem/router, for 3-4 weeks. I've dealt with 5+ customer service people who all have me repeatedly do the exact same thing over and over again. I'm not going to go through all those steps again, this isn't a matter of not going through the correct login process or the wrong webpage.

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6 hours ago

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XfinityJosephA

Official Employee

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2.5K Messages

7 hours ago

Hello @user_z3kj8v are you able to let us know if you're seeing the error when trying to activate Peacock after signing in here? 

 

 

https://www.xfinity.com/yoursubscriptions

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user_z3kj8v

Visitor

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2 Messages

That's where I see it. 

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7 hours ago

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XfinityJohnG

Official Employee

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3.2K Messages

Thank you for checking on that for us. I will be happy to look further into that from our side. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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