Cannot activate esim

Purchased two iPhone 18 Pros. I’m unable to activate both of them. Xfinity rep says the imei numbers are not in the system and they escalated the case to tier 2 support. However to date (10 days!), I have not heard anything. This is awful having just paid so much for two new phones from the Apple Store and being unable to use it.

this is really upsetting. Xfinity, resolve this today. And I hope you will offer some reimbursement amount for this.

thanks, Mark

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XfinityBenjaminM

Official Employee

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3.4K Messages

1 hour ago

user_sn00231a Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble activating your new phones. We'll be happy to help. Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_sn00231a

Cannot activate esim

XfinityBenjaminM

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