At the activate peacock link I still see the message stating my account is not eligible for the offer. There is no Activate Now button displayed on the page or on my account sign in. Should I proceed with changing my peacock password?

@user_417qq0 I really appreciate your time today. Since previous support agents have confirmed your eligibility, but the tile is missing, here are the targeted steps to force the activation:

1. Bypass the Rewards dashboard and go directly here: - Direct Link: xfinity.com/activate-peacock
- What to do: Log in with your Primary Xfinity ID. If you see an "Activate" button, you’re good to go. If it says "Ineligible," proceed to step 2.

2. Check the "Xfinity Assistant" Banner
For many users, the reward doesn't appear as a clickable tile but as a notification banner inside the automated assistant.
- Go to the Xfinity Assistant.
- Look for a banner at the very top that says "Your Peacock subscription is ready for activation."
- If it isn't there, type "Activate Peacock" into the chat. Sometimes this triggers the system to realize the reward is pending.

3. Clear the "Existing Account" Conflict
If you have ever paid for Peacock or had it through a different promotion, the Xfinity reward often won't "drop" until the old subscription is fully purged.
- Log into PeacockTV.com directly.
- Go to Account > Plans & Payment.
- If you have any active plan (even a canceled one that hasn't reached the end of its billing cycle), the Xfinity reward usually won't appear. You may have to wait until the current "period" officially ends for the reward tile to pop up.

4. The "Tier Refresh" Issue
Because you just became a Platinum member, there is often a 48–72 hour sync delay between your account reaching the tier and the reward's system "unlocking" the higher-tier perks.

Please let me know if any of this helps!