jny52's profile

New Poster

 • 

20 Messages

Thursday, December 4th, 2025 5:52 PM

Cannot access emails on iPhone

Cannot access emails on iphone

Oldest First
Selected Oldest First

Accepted Solution

Official Employee

 • 

3.9K Messages

19 hours ago

Hello @jny52 Are you using a 3rd party app or the browser? https://www.xfinity.com/email 

New Poster

 • 

20 Messages

Don’t know. I usually get all my Comcast emails through my phone.

Official Employee

 • 

3.9K Messages

Are you able to visit the link I provided to see if you are able to access your email? @jny52

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

20 Messages

I did. That’s how I saw the messages.

Official Employee

 • 

3.9K Messages

Can you explain what you mean by flagged messages? Did you already migrate your emails to Yahoo? @jny52

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

20 Messages

@XfinityDena​ 

Don’t know how to migrate to Yahoo mail. Is this recommended as the bedt method to access them?

New Poster

 • 

20 Messages

18 hours ago

For some weird reason I can now see my emails, but all the Flagged messages are gone. How do I solve this?

New Poster

 • 

20 Messages

14 hours ago

I’m still not getting my emails on my iPhone. Also every time I type the password, it says Comcast not Available.

Official Employee

 • 

1.1K Messages

If you successfully completed the migration to Yahoo you will need to access them in the Yahoo app. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

20 Messages

HELP, PLEASE!!!! I can’t retrieve my emails…

New Poster

 • 

20 Messages

@XfinityMatthew​ 

i

I did not successfully migrate my emails, as Yahoo did not accept them.

Official Employee

 • 

1.1K Messages

Send us a direct message with your full name and the service address as well as the impacted email address, and we will take a deeper look. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

20 Messages

13 hours ago

Comcast mailboxes are Currently Not Supported is the reply I get each time I try to migrate to Yahoo Mail.

Official Employee

 • 

1.1K Messages

Please follow the instructions I sent you above regarding sending a direct message. We will need to access the account to help further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here