jny52's profile

New Poster

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20 Messages

Thursday, December 4th, 2025 5:52 PM

Cannot access emails on iPhone

Cannot access emails on iphone

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Official Employee

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3.9K Messages

21 hours ago

Hello @jny52 Are you using a 3rd party app or the browser? https://www.xfinity.com/email 

New Poster

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20 Messages

21 hours ago

For some weird reason I can now see my emails, but all the Flagged messages are gone. How do I solve this?

New Poster

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20 Messages

This is after I accessed the email link you sent me. I’ve seen threads saying it’s better to access these emails through Yahoo Mail? How is that done?

Official Employee

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3.9K Messages

I would follow the link: https://www.xfinity.com/email and sign in and it should take you through the steps to migrate to Yahoo. Once completed you will be able to access your mail through Yahoo. I personally use the Yahoo email app to access my emails. @jny52

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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20 Messages

All my emails are still downloading - about 2,730 of them. How did I delete most of them?

New Poster

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20 Messages

Meant to say how do I delete most of them?

Official Employee

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3.9K Messages

To delete emails in Yahoo Mail, select the emails you want to remove by checking the boxes next to them or by clicking "Select All" to select all on the current page. Then, click the "Delete" icon at the top of the page and confirm your choice. For individual emails, click the conversation and then the "More" icon to find "Delete Message" @jny52

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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20 Messages

16 hours ago

I’m still not getting my emails on my iPhone. Also every time I type the password, it says Comcast not Available.

Official Employee

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1.1K Messages

If you successfully completed the migration to Yahoo you will need to access them in the Yahoo app. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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20 Messages

HELP, PLEASE!!!! I can’t retrieve my emails…

New Poster

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20 Messages

@XfinityMatthew​ 

i

I did not successfully migrate my emails, as Yahoo did not accept them.

Official Employee

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1.1K Messages

Send us a direct message with your full name and the service address as well as the impacted email address, and we will take a deeper look. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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20 Messages

16 hours ago

Comcast mailboxes are Currently Not Supported is the reply I get each time I try to migrate to Yahoo Mail.

Official Employee

 • 

1.1K Messages

Please follow the instructions I sent you above regarding sending a direct message. We will need to access the account to help further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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