Regular Visitor
•
3 Messages
cannot access bill detail
I can get to billing and summary, but when I choose bill detail, it just stays with the circle and 3 dots forever. Can Xfinity/Comcast resolve issue?
Regular Visitor
•
3 Messages
I can get to billing and summary, but when I choose bill detail, it just stays with the circle and 3 dots forever. Can Xfinity/Comcast resolve issue?
Responses
ComcastGina
Official Employee
•
166 Messages
2 m ago
Hi there and thank you for taking the time to reach out @Donleo222
Is this happening on the app or the website? Have you already attempted closing out the window and reopening (or closing and reopening the app), trying a different browser, clearing cache and cookies, and rebooting the device completely?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Donleo222
Regular Visitor
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3 Messages
2 m ago
After a week, I was able to access.
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