Cancle my service

Please tell me how to cancel my internet service. I have left the United States and cannot make the call or visit the store to cancel. My friend can help me return the equipment.

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EG

Expert

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113.3K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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U

user_rzwj63

Visitor

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1 Message

2 days ago

Cancel my basic service. I think it’s a joke

1

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XfinityJon

Official Employee

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513 Messages

Hey there user_rzwj63. We certainly would be sorry to go. I can assist you with your request, I will need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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Customer Service

user_7py6rd

Cancle my service

EG

user_rzwj63

XfinityJon

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