Cancelling

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_vdzdht Appreciate you reaching out. Hope there is something we can do to avoid losing a valued member of the Xfinity family. We just ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.

I do see that you have the message in our inbox, and I can dive in over there and we can investigate the options. Thank you very much for your time and patience with this process. You should have my reply in that private message in a couple of minutes. 

user_vdzdht