3 Messages
Cancelling XFi Complete
Want to remove XFi Complete from my internet service plan, but I am unable to do so from the "Manage Billing" section in my account. How can I remove this add-on from my account?
3 Messages
Want to remove XFi Complete from my internet service plan, but I am unable to do so from the "Manage Billing" section in my account. How can I remove this add-on from my account?
XfinityJohnG
Official Employee
•
1.8K Messages
5 months ago
Thank you for reaching out to us here @user_q3tpf4. I will be happy to assist you from here with any account changes. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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