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privij49
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Monday, November 17th, 2025 5:45 PM

Cancelling Wifi Service

Its a new service install. I changed my mind. I don't want it. Optimum is giving me $20/month 1MPBs for 3 years locked in. The xfinity install hasn't happened yet. So please help me cancel. 

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4 hours ago

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EG

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114.5K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

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1.9K Messages

4 hours ago

privij49 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to remove recently installed service. We never want to lose a valued customer, and you mentioned going to a 1Mbps speed tier, did you intend to say 100Mbps or 1Gbps? I am happy to double-check on your available offers with us at much higher speeds than what you referenced. 

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privij49

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I meant 1GBPS. I really want to cancel. I don't have equipment either, as I just signed up for Xfinity and my install is set for 25th. Tried calling, was waiting for 30 mins befor eI gave up. There has to be a better way to just cancel. In today's day and age, its a no no to go through so much hassel to cancel. 

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4 hours ago

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XfinityMarcus

Official Employee

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1.9K Messages

privij49 Okay, in that case let's get your account pulled up to make those changes for you. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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