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Saturday, May 18th, 2024 4:39 PM

Closed

Cancelling unlimited interet data

You can't cancel unlimited data because there is no link or option to do so on site So you have to DM support on the forum to get help, but since DM'ed support without posting first, I was told that is a violation of the forum rules.

I don't why things have to be so difficult...

13 Messages

1 year ago

I went ahead and linked this post in the DM I previous sent you...

Official Employee

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376 Messages

Thank you, @user_brvxnm! I appreciate you posting publicly so that we can continue to work with you on this platform. At this time we invite you to send a direct message to our team. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

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111K Messages

1 year ago

Concern moved here to the Customer Service help section for assistance.

Official Employee

 • 

1.6K Messages

1 year ago

@user_brvxnm Thank you for allowing my team help you with your account today. Take care, and have a good day. 

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