1 Message
Cancelling this service is so difficult
I called and pressed buttons on the website for hours to try and cancel. Finally I called the correct person to cancel my Internet service. Today I woke up to a bill past due. I don’t know if I will be a customer again in the future…
EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.3K Messages
1 year ago
@user_4lxsew Thank you for reaching out. There can be a delay in the account completing the work order to disconnect the account. If the completion date is after the last statement was printed it may look like you will have a pass due bill but once the account is disconnected the account will be prorated based on the last date of billing. I will be happy to take a look at your account and confirm.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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