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Tuesday, March 18th, 2025 2:46 AM

Cancelling services

I am trying to cancel voice and cable service and keep internet only.

Official Employee

 • 

877 Messages

2 months ago

Good evening @user_ja1iih. Thanks for taking the time to post your cancelation request. If you could send our team a direct message with your full name and full address, we can assist. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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