Visitor
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1 Message
Cancelling Service
Hello, I'm hoping to schedule a service cancellation. Could you help me via DM with this? Thank you so much!
Visitor
•
1 Message
Hello, I'm hoping to schedule a service cancellation. Could you help me via DM with this? Thank you so much!
XfinityDena
Official Employee
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4.5K Messages
11 days ago
@user_d53jl6 I am happy to assist you today. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityDena
Official Employee
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4.5K Messages
11 days ago
@user_d53jl6 Thank you for working with us to get your account disconnected. We at Comcast will miss you. Whenever you are ready to come back and have services again, we will be happy to have you around. I wish you the best on your journey, and thank you for being the best part of Comcast. If any other questions or concerns come, please do not hesitate to reach out to us on the Digital Care Team as we are here for you. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy week!
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