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user_nwsheh
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Friday, February 28th, 2025 10:04 PM

Cancelling service

Hi - I have called twice now to cancel my service. I called about a week and a half ago, and the rep said the service would be discontinued today and I just needed to return equipment.

I checked my billing earlier, and saw that I still owed the full amount so I called again. She told me she did not see the other request, and it was now cancelled and I would receive a confirmation email. I have not received that email, and I am worried that after trying to cancel twice now that it is still not cancelled. Please help me as I am getting tired of going back and forth.

Question

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Updated 

2 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

2 months ago

@user_nwsheh

 

Thanks for reaching out to ,  I'll be happy to make sure your account canceled and explained how our billing process works since we do build a month in advance. Go ahead and send me a direct message including your full name and your full and complete address

                                                                                                                                       

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message you further?

 

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