Cancelling service process

user_dzuck2 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear this has been your experience, as sad as we are to see you leave our Xfinity family, we don't want to make it a stressful situation for you. If you still need assistance with setting up your disconnect request please send us a DM to Xfinity Support with your full name and address. 

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