3 Messages

Monday, September 1st, 2025

cancelling service (moving)

Hi there--I was wondering if someone could help me cancel my service via DM? I'm moving abroad and won't be able to keep Xfinity unfortunately. I would use the Xfinity Support chat, but I can't seem to get a live agent there. (Would really prefer not to talk on the phone.) Thank you!

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Accepted Solution

Official Employee

 • 

1.9K Messages

3 days ago

Hello user_qnnbj9 thanks so much for taking the time to reach out here on the Xfinity Forums! Travelling abroad sounds amazing, and we wish you safe travels and the same homecoming! 

 

We'd love to help in making these account changes. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

3 Messages

@XfinityAlfonso​ Thank you! will do

Official Employee

 • 

1.9K Messages

Great! We look forward to serving you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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