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user_fmegi7
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Monday, January 19th, 2026 7:02 PM

Cancelling Peacock Premium provided as an award from Xfinity

As per discussions on the forum from 2 years ago, it is seemingly impossible to cancel the free Peacock Premium plan.  I don't want ads and cannot get either Peacock or Xfinity to delete this service.  I only have Xfinity for Wifi so I can't cancel Peacock on an Xfinity box.  Both Xfinity and Peacock tell me to contact the other to resolve this issue.  Spoke to customer service today and asked to escalate to a manager as she couldn't come up with an answer.  Was transferred to "her boss" which was just a ringing phone that eventually just disconnected. Beyond frustrated after being with Xfinity in various capacities over the last 30 years, hence being a "diamond" member.

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2 hours ago

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XfinityChristy

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2 hours ago

 

user_fmegi7 Hello and thank you for reaching out via our Xfinity Community Forums. I am truly sorry for the loop you’ve been caught in and for the deeply frustrating experience you had on the phone. After 30 years as a loyal Diamond member, you deserve to be treated with much more care and respect than being left at a ringing phone. I understand exactly what is happening: because the Peacock Premium is linked to your Xfinity ID as a free "reward," it prevents you from purchasing the ad-free version you actually want. Since you are a WiFi-only customer, the usual box-based fixes won't work for you. I would like to see how I can help get this resolved for you. To get this started, please send us a direct message with your full name and service address.
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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