New Poster
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2 Messages
Cancelling Paramount+ after account is Closed
I cancelled my Xfinity in 2024 only to have a surprise renewal of Paramount+ in June of 2025. I chatted with an Xfinity agent and they told me not to worry about it, they took it off. Just last week I received a call for a collections agency looking for the money. I reached out to Comcast again and after an hour on the phone finally received a credit but was told that Xfinity couldn't cancel Paramount+ for me and that I needed to work with Paramount+ to cancel. I did that today only to be told that they can't do it and that I needed to contact Xfinity. I am in a nightmare loop of trying to cancel Paramount+ that will most likely renew again in June 2026 and I will have to fight this battle again. Xfinity should cancel all subscriptions when you cancel their service or they shouldn't let you set up at all. This is the worst customer experience I have ever had. As far as I am concerned I will be telling everyone I know about this mess that Xfinity has created. Someone need to figure out how to work with Paramount+ and fix this issue for me.
Thank you for your attention to this matter.
XfinitySeth
Official Employee
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1.1K Messages
7 months ago
Hey there tokarz104! I hope your Monday is starting off well, and appreciate you being an active member of our community with your post 🙌 I've been in your same shoes before where I'm being charged for a streaming service I'm no longer using, so I definitely understand where you're coming from on that, and am happy to help however possible! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I can start investigating the Paramount Plus subscription further 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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