Cancelling netflix ordered through xfinity

Hello I have been unsuccessful with the chatbot getting me to an agent. I am trying to cancel my netflix. Thank you!

Responses

XfinityJamesC

Official Employee

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2.1K Messages

3 months ago

Greetings, @drusen! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_mo2hpr

1 Message

I've been trying to cancel netflix as well. The assistant can't help. I don't see this Direct Message icon. https://forums.xfinity.com/direct-messaging just redirects to https://forums.xfinity.com/ . Did something change? How do you message support now?

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1 month ago

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XfinityDena

Official Employee

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3.2K Messages

@user_mo2hpr Good morning! Thank you for reaching out to us! Please be minded that sending unsolicited peer to peer chat messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

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