Openseason's profile

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Fri, Aug 21, 2020 9:00 AM

Cancelling my Xfinity Account

Last year (6/2019) I signed up for internet and cable TV with Xfinity the original contract had the medium (middle offer) of TV channels, which once my Mother and I got home and the cable was set up, we discovered that many of the channels that she loved to watch were not available now.  So I the next day I called and actually spoke with the same sales person I have spoke with the day before about upgradeing  the cable portion of my contract to increase our cable/TV channels so the missing channels would be included.  At that I AGAIN told him that I DID NOT NEED telephone (landline).  After about a 15 phone call my account a upgraded but it wasnt until a few days later that I discovered that in this upgrade a phone line had been added. I called Xfinity about this at that time and was informed that I was past the time to cxl my contract without penalty but that I could re-negotiate it changing the expiration date for another 2 years.  I do not USE this landline but I get voicemail on it looking for people I have never heard of.  I have spoken with Xfinity about this and each time I'm told I can drop the landline but to do so I will have to sign a new contract for 2 more years.  Considering I am on a fixed income extending out my contract is not an option.  And considering the fact that I informed Xfinity from the start that I had no need for a landline phone (multiple times) and yet they contected one and I'm am being charged for it monthly and getting erounous phone from creditors looking I do not know.  And Xfinity only offer of a solution is for me to pay their EFT and start over.  

 

Does anyone have any ideas of how I can work this out in a fashion that reasonable to both parties and where I don't have to pay out the EFT (considering I'm have on a fixed income).  Thank you.

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Expert

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25.4K Messages

8 m ago


@Openseason wrote:

Last year (6/2019) I signed up for internet and cable TV with Xfinity the original contract had the medium (middle offer) of TV channels, which once my Mother and I got home and the cable was set up, we discovered that many of the channels that she loved to watch were not available now.  So I the next day I called and actually spoke with the same sales person I have spoke with the day before about upgradeing  the cable portion of my contract to increase our cable/TV channels so the missing channels would be included.  At that I AGAIN told him that I DID NOT NEED telephone (landline).  After about a 15 phone call my account a upgraded but it wasnt until a few days later that I discovered that in this upgrade a phone line had been added. I called Xfinity about this at that time and was informed that I was past the time to cxl my contract without penalty but that I could re-negotiate it changing the expiration date for another 2 years.  I do not USE this landline but I get voicemail on it looking for people I have never heard of.  I have spoken with Xfinity about this and each time I'm told I can drop the landline but to do so I will have to sign a new contract for 2 more years.  Considering I am on a fixed income extending out my contract is not an option.  And considering the fact that I informed Xfinity from the start that I had no need for a landline phone (multiple times) and yet they contected one and I'm am being charged for it monthly and getting erounous phone from creditors looking I do not know.  And Xfinity only offer of a solution is for me to pay their EFT and start over.  

 

Does anyone have any ideas of how I can work this out in a fashion that reasonable to both parties and where I don't have to pay out the EFT (considering I'm have on a fixed income).  Thank you.


The sales person that you spoke with gave you false information.  Even though you're in a contract, as long as you keep one service you can upgrade or downgrade without penalty

 

I am going to escalate this to the Official Employees here so that they can help you find another plan that will fit your budget, so check back often.  In the meantime, please don't send an unrequested Private Message to any of the employees because it's against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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6.7K Messages

8 m ago

Hello Openseason. We appreciate you visiting and posting on our Forums. I can assist with reviewing the available downgrade options, so we can get you into the right package that fits your budget. To get started, please send me a private message and include your full name and service address so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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