Cancelling my Xfinity Account
Last year (6/2019) I signed up for internet and cable TV with Xfinity the original contract had the medium (middle offer) of TV channels, which once my Mother and I got home and the cable was set up, we discovered that many of the channels that she loved to watch were not available now. So I the next day I called and actually spoke with the same sales person I have spoke with the day before about upgradeing the cable portion of my contract to increase our cable/TV channels so the missing channels would be included. At that I AGAIN told him that I DID NOT NEED telephone (landline). After about a 15 phone call my account a upgraded but it wasnt until a few days later that I discovered that in this upgrade a phone line had been added. I called Xfinity about this at that time and was informed that I was past the time to cxl my contract without penalty but that I could re-negotiate it changing the expiration date for another 2 years. I do not USE this landline but I get voicemail on it looking for people I have never heard of. I have spoken with Xfinity about this and each time I'm told I can drop the landline but to do so I will have to sign a new contract for 2 more years. Considering I am on a fixed income extending out my contract is not an option. And considering the fact that I informed Xfinity from the start that I had no need for a landline phone (multiple times) and yet they contected one and I'm am being charged for it monthly and getting erounous phone from creditors looking I do not know. And Xfinity only offer of a solution is for me to pay their EFT and start over.
Does anyone have any ideas of how I can work this out in a fashion that reasonable to both parties and where I don't have to pay out the EFT (considering I'm have on a fixed income). Thank you.