1 Message
Cancelling my TV and phone service but keep my internet.
I've been trying to cancel my TV & phone service for awhile now, having spoken to two live agents in the Xfinity app who have ensured me it was handled. However, the service charges still appear and I can't manually remove them because it's part of a package deal. Can I get someone to help me finally resolve this issue?
XfinityVianney
Official Employee
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2.1K Messages
12 days ago
Hi @manqla,
Thank you for reaching out. I see you have concerns about the disconnect, and I'll be glad to help. I did see you sent us a message already, and I will follow up there shortly :)
As a heads up, it is a violation of the community guidelines to send an unsolicited direct message to support. The initial post you create opens a help ticket alerting us you need help, and we'll follow up on your post directly. Thank you for understanding.
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XfinityDilary
Official Employee
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2.1K Messages
11 days ago
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