Visitor
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1 Message
Cancelling my services
I am livid that I cannot cancel my service without scheduling a call or talking to someone. I should be able to do it easily within the app without having to go through the hassle of waiting on hold for an agent to try to convince me to stay by offering me a better rate that should have been given to me BEFORE I decided to cancel my service. Ridiculous and also unethical. You make it so easy to sign up but impossible to cancel. Shame on you, Xfinity!
EG
Expert
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120.5K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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3.7K Messages
46 minutes ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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