Visitor

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2 Messages

Monday, December 15th, 2025 3:06 PM

Cancelling My Service

I'm looking for help cancelling my service 

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Official Employee

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1.8K Messages

2 hours ago

Hello user_5r0suv! Thanks for joining our Xfinity Forums and for reaching out to my team for help with cancelling the services. I'm sorry that you need to close the account with Xfinity, but I would be happy to help out. Please send us a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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