1 Message
Cancelling my service
Hello, I would like to cancel my service at the end of this billing cycle. I tried to do so through the chat, but then was told it was too busy and to try again later, and the phone service has extremely long wait times. I saw it is possible to do on this forum through PM but I don't even see how to PM a customer service rep. How do I PM a customer service agent so. I can go about getting my service cancelled.
Thanks for the help in Advance,
user_y7tbp4
12 Messages
10 months ago
You’re not gonna get an actual useful answer. This [Edited: "Language"]
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(edited)
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XfinityJoe
Official Employee
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747 Messages
10 months ago
Good morning, @user_hmih6k we would be happy to assist with any account changes.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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tims155
Regular Visitor
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12 Messages
10 months ago
If there is an Xfinity store near you, I highly recommend going there. I canceled Xfinity TV and had my phone unlocked in the store and it was 10 times easier than doing anything online with Comcast.
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