New Poster
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2 Messages
Cancelling my service, posting here since nothing else works.
It is with a heavy heart that I wish to speak about the fact that I am cancelling my service with Xfinity/Comcast. My hometown in Indiana has been completely undermined and wholly disrespected to the point where I no longer wish to pay my bill, or continue service with Xfinity/Comcast.
There are numerous reasons for this, one being that I requested service around two months ago to potentially sort out issues with the Cable connection coming into my house, had a lengthy and vastly frustrating experience with a support member, who kept trying to sell me a phone instead of simply helping and sending some sort of tech out to help more directly with the issue. A couple days pass, I get a scheduled appointment, and the day before if not the day of the tech CANCELS on me, and NOTHING more is said or communicated with me in the slightest. Left me hanging to such a degree that I was honestly DISGUSTED that a customer of 5 or more years would be treated like this. To be charged as much as I am to recieve this kind of service is honestly a spit in the face. So, as a return, I'd love to spit right back with a simple cancellation request, as well as I how I will be paying the last statement on my account.
I currently owe Comcast at the time of writing this $310.73. I will continue to pay the rest of this statement over the course of the next year(s), in 12 installments. If a late fee is processed, I will cease payment. I do not plan to pay in any other fashion, and in a financial year(s) Comcast will have their money. Whenever the service is actually canceled I would like to recieve a notice, even though nobody in my household will be using anything remotely related to xfinity on November, 29th. I wish to say that I could have worked things out, but it seems that the service techs in my area have NO idea what's happening, and have little to no intention of ever fixing it. Everyone that I've spoken to in my town/immediate vacinity have talked about CONSTANT service disruptions and issues with NOTHING ever being done. It is quite disheartening, and very frustrating that this is how a Fortune 500 company treats it's customer base.
If there is something that could be done to console, it is too late. I don't want a phone, an iPad or some other e-waste sent to my house to console a bill that fires way above the service and help provided. I hope at some point Comcast goes under, and someone out there regrets something when their liquidations comes knocking. Have a great time swindling other people! I hope somehow this company finds peace (primarily for the hardworking employees).
Sincerely, A Disrespected Customer
may this message find whoever needs it, because there is NO other way for me to send this out with the current support matrix.
XfinityKassie
Official Employee
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1.9K Messages
8 months ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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