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Mark20182021
1st Reply
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Regular Visitor

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3 Messages

Friday, March 22nd, 2024 9:38 PM

Closed

Cancelling my internet services

I'm trying to cancel my internet as I cannot afford it anymore. I tried cancelling via chat but they won't let me, they want me to call a number, I don't want to spend hours on the phone dealing with retention agents. Is there another way to cancel services? Thanks

Question

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Updated 

8 months ago

1.1K

3

0

EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.8K Messages

1 year ago

Hi there, @Mark20182021 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry to hear that you would like to cancel your internet due to the monthly cost. I'll be more than happy to get your account pulled up and assist you further. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_tkrktm

2 Messages

Where’s the direct message icon?

1 year ago

0

Again

Expert

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31.4K Messages

@user_tkrktm​ you need to wait until an Official Employee responds to a post you have made and will ask you to send a direct message.

Right now, you need to create your own original post detailing your issue, but leaving out any personal identifying information, so that an Official Employee can respond to you.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_yqy32b

1 Message

8 months ago

need to cancel internet. 

(edited)

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_yqy32b, thank you for taking the time to reach out on social media.

 

You've reached the right department, and I'd be happy to help with making changes to your account.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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