Visitor
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1 Message
Cancelling internet/phone services
I recently switched my internet service and need to close my Xfinity account as soon as possible. I am disabled and speaking on the phone is difficult for me, so if there's a way to do it here I would appreciate help with that. I've looked around a bit and apparently Direct Messaging should help me with what I need but I also need to make a post before DMing is available so, here's that. Thanks for reading.
XfinityDilary
Official Employee
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3.8K Messages
4 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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