Visitor
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1 Message
Cancelling Internet
I put in to cancel my internet and my last service day was supposed to be yesterday, April 23. I have received an email but my internet is still on. How to solve this?
Visitor
•
1 Message
I put in to cancel my internet and my last service day was supposed to be yesterday, April 23. I have received an email but my internet is still on. How to solve this?
XfinityRichard
Official Employee
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1.8K Messages
2 days ago
Hi there, @user_wu1n8k ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm very sorry for the inconvenience this is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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