1 Message
Cancelling Internet Service
I don’t understand why it is so difficult to cancel service. I don't need an agent to call back to discuss. I already have service with another provider and want to cancel service with Xfinity effective immediately. There should be a simple way to do this.
EG
Expert
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111.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.2K Messages
1 year ago
@user_mmv5qp
Hello, thank you for reaching out! It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
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2.2K Messages
1 year ago
@user_mmv5qp thanks for reaching out to us I'm glad we were able to get your concerns resolved on cancelling your service we do hope to service you in the near future feel free to reach out to us anytime and enjoy the rest of your week get out of there
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