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kixonn
1st Topic

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1 Message

Thursday, February 12th, 2026 6:46 AM

Cancelling Internet is IMPOSSIBLE

I have tried for the past 2 hours to cancel my xfinity plan. I have chatted with live agents over messages, called the 24 hour hotline and tried cancelling online. None of these three options have been successful. I am starting to become very annoyed. Why isn't there an option to cancel your internet through the app? To me, this seems like an invasion. I NEED to cancel my internet because I am moving, but, it is impossible. I tried calling the hotline, told them I needed to cancel (talking to a robot) and the robot never responded when I said I needed to cancel, so I sat there in silence for 5 minutes waiting and nothing happened. If I could just to speak to a PERSON to cancel my internet that would be enough. 

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2 hours ago

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XfinityOrlandoM

Official Employee

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3K Messages

2 hours ago

@kixonn

Thanks for reaching out to us, we do apologize for any inconvenience you had reaching a live agent on your request to have your services disconnected. This link https://www.xfinity.com/support/contact-us has great information on how you can contact a live agent.

 

You’ve reached out to the right team that can help you with your request. To get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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