Hello videopelli. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and help you with the downgrade. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.
Hello @MissA2018! This is really disturbing news and I'm relieved to hear you and your son are safe. I understand your anger and frustration after dealing with this life-threatening ordeal. I will diligently investigate this issue for you. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJoeTru
Official Employee
•
7K Messages
6 years ago
Hello videopelli. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and help you with the downgrade. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.
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