Visitor
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1 Message
Cancelling home internet service
Hello,
we would like to cancel our home internet service [Edited: "Personal Information"] is our account number. We also have cell phone service with y’all but we would like to keep that.
Visitor
•
1 Message
Hello,
we would like to cancel our home internet service [Edited: "Personal Information"] is our account number. We also have cell phone service with y’all but we would like to keep that.
XfinityAlfonso
Official Employee
•
1.6K Messages
3 years ago
Hello There @user_2e943b thank you so much for reaching out and letting us know your needs and intentions! We'd love to help in any way possible and can do so best in a 1-1 setting. Please use the info to reach us via direct messenger, and we'll be happy to help.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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