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user_g9frjw
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2 Messages

Tuesday, November 4th, 2025 12:20 AM

Cancelling Free Peacock Premium Account

I need to cancel my free Peacock Premium Account or disconnect it from Peacock Account, as I have Premium plus.

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1 hour ago

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XfinitySean

Official Employee

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345 Messages

2 months ago

Thanks for reaching out through our community forums, user_g9frjw! You can find instructions on how to manage your Peacock subscription through Xfinity on our support page here. Please let us know if that helps!

 

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user_g9frjw

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2 Messages

I have tried this, but it does not allow me to cancel a Premium account, only add a Premium Plus account. I just need to disassociate my Peacock account as I have purchased Premium Plus through another means

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2 months ago

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XfinityGabriel

Official Employee

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2.9K Messages

 

user_g9frjw, Just to confirm, you tried to cancel the Peacock Premium subscription on your X1 set-top box, Flex, or Xumo streaming box? Have you tried the Xfinity Stream Store page by signing in to this link here? (xfinity.com/yoursubscriptions) Once you click on this page, you’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions. Here are the steps below. Please let us know if this helps.

 

 
  1. Go to the Xfinity StreamStore page and sign in.
  2. Click on the **Peacock** tile.
  3. Select the **Premium Premium** tile, then click **Remove**.
  4. Ensure the **Premium** tile is highlighted and click **Update Cart**.
  5. Review the changes and check the box to approve.
  6. Click **Submit Order** to complete the cancellation.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_037

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1 Message

1 hour ago

Is there an answer yet? I last heard I needed to wait until my yearly contract is up. Xfinity told me mine is now disconnected and it's not. Peacock keeps directing me to Xfinity. Can someone please help? I need my Peacock account to be separated.

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XfinityRichard

Official Employee

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2.7K Messages

Hi there, @user_037 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the troulbe you are having with needing to cancel your Peacock. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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