Cancelling an Xfinity Plan is IMPOSSIBLE. This is ridiculous.

I'm leaving the city that I had my internet plan in and have been trying to get in touch with ANYONE at Xfinity for more than a week.
I NEED to cancel my internet plan as I will not be in the city anymore.
How can I do this? Why is there no option to do this yourself? Why does it take WEEKS to get it cancelled?

This seems like such a scam from a MASSIVE organization and CANNOT be legal.

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user_1oqd3n

Visitor

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2 Messages

4 days ago

It feels as though it's simply being dragged out another month so I'm forced to pay yet another overpriced $100 plan that I won't have used at all, and this is insanity to treat customers this way.

1

XfinityDena

Official Employee

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3.4K Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can assist you with your account! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon @user_1oqd3n

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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4 days ago

0

EG

Expert

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112.3K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

user_1oqd3n

Cancelling an Xfinity Plan is IMPOSSIBLE. This is ridiculous.

user_1oqd3n

XfinityDena

EG

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