samgirls's profile

New Poster

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2 Messages

Tue, Dec 22, 2020 10:00 AM

Cancelled Services - CAN'T SPEAK TO AN AGENT.

I moved in October to Arizona - where we do not have access to Xfinity. I RETURNED ALL the equipment before my move date, told them to cancel my services IN PERSON. I continued to get emails saying to pay my balance or my services will be interrupted. I CALLED TWICE to tell them I canceled my services. Then, I get a letter in the mail saying my services will be turned off on December 15th - the services I ALREADY CANCELED. Now, I cannot chat with anyone to that it is in writing that my services are canceled NOR can I even speak to someone on the phone without paying the past due balance for services I ALREADY CANCELED THREE TIMES. I need to get in touch with someone to get this straightened out.

Responses

Official Employee

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6.7K Messages

6 m ago

Hello samgirls. Thank you for creating a post on our Forum. I can assist with reviewing your account disconnection and account balance. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
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