Visitor
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1 Message
Cancelled Services but No Confirmation Email.
I just cancelled services with Xfinity today via a phone call. However, I did not receive any confirmation code or email at all. Is there a way I can be sure my account was properly cancelled?
I called back an hour later after I never received an email, and the next customer service rep had a different date for my cancellation.
I am just wanting to make sure that my services will be cancelled and on the correct date.
XfinityLinda
Official Employee
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2.7K Messages
4 months ago
Thanks for meeting us here in our community, @user_opdrhj, about your cancellation. Your confirmation email can take up to 24 hours to generate. I am happy to look into this request for you. I'll just need to get your name and complete service address in a Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_dlq0mw
Visitor
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1 Message
2 hours ago
I had the same problem. I called on August 17th and spoke with an agent who cancelled my service. She said I would receive an email with a confirmation code, but I never got an email. I did receive a customer feedback survey afterward, but no cancellation email. And Xfinity has continued to bill me for services. I spoke with an agent today and they have no record of my call- even though my phone records show a call took place on that date. I wrote down the agent's name as well. Still, they are not honoring the cancellation on the 17th. They effectively cancelled it today, but they are still billing me for the rest of August, plus part of September. I should not have to pay for their mistake! I am a teacher on a tight budget and can not afford this. These are shady business practices. I was with them for so long and they had a monopoly in my area. Fios finally came and I switched and am so glad. I was paying $134 a month just for wifi. Fios is 1/3 of that with a teacher discount. I will never use Xfinity again.
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