Visitor
•
1 Message
Cancelled Services but No Confirmation Email.
I just cancelled services with Xfinity today via a phone call. However, I did not receive any confirmation code or email at all. Is there a way I can be sure my account was properly cancelled?
I called back an hour later after I never received an email, and the next customer service rep had a different date for my cancellation.
I am just wanting to make sure that my services will be cancelled and on the correct date.
XfinityLinda
Official Employee
•
2.5K Messages
2 hours ago
Thanks for meeting us here in our community, @user_opdrhj, about your cancellation. Your confirmation email can take up to 24 hours to generate. I am happy to look into this request for you. I'll just need to get your name and complete service address in a Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0