Cancelled service

user_a85rfk Thanks for posting on our Forums. With disconnect orders, there are times when they are pending for a few days to provide additional time where services remain active as a courtesy. For the upcoming payment, the pending disconnect order would change the potential balance due (to have the account paid up to March 12th), so there shouldn't be anything you need to manually do. If there is still concern, our team can look into the account and verify the disconnect order for you. If needed, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message