SeanMcG89's profile

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Tue, Oct 27, 2020 6:00 PM

Cancelled Service in late August, have continued to be billed

See above



Official Employee


2.5K Messages

7 m ago

Hi, SeanMcG89. Oh no! This is definitely something we want to take a look at! We should be able to help determine the cause and also help with a solution. Have you had a chance to check online to ensure the account is showing it's successfully canceled? We normally ask you for a specific end date on the service and then everything should automatically terminate. Did you receive a new bill for a full month of service, or is it a partial month?

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