Thank you for reaching out and creating a new post. I see you canceled the service. However, you got a bill for the next cycle. I can see how surprising and confusing this would be. That said, you've come to the right place for help.
I also see you sent a direct, and we can follow up there as needed. That said, I wanted to remind you that sending an unsolicited direct message to our team is a violation of our community guidelines. We ask that you create a post and wait for our reply, so we can properly track the incoming tickets.
Regarding the new bill. This can happen if your billing date falls before the last day of service. The billing date is day your bill is generated each month, and it's listed in the top right corner of each statement. If your billing date falls before July 24th, the system will automatically generate a bill since the changes haven't technically occurred in the system. The billing would then be adjusted once the order is completed and prorated credits are added.
You can still go into the account and disable your autopay if your concerned another payment may draft. After the account is disconnected, you can still go into the Xfinity App to check the balance to confirm the changes. Does your billing date fall before July 24th on your most recent bill?
XfinityVianney
Official Employee
•
2.2K Messages
11 months ago
Hi @user_tugod4,
Thank you for reaching out and creating a new post. I see you canceled the service. However, you got a bill for the next cycle. I can see how surprising and confusing this would be. That said, you've come to the right place for help.
I also see you sent a direct, and we can follow up there as needed. That said, I wanted to remind you that sending an unsolicited direct message to our team is a violation of our community guidelines. We ask that you create a post and wait for our reply, so we can properly track the incoming tickets.
Regarding the new bill. This can happen if your billing date falls before the last day of service. The billing date is day your bill is generated each month, and it's listed in the top right corner of each statement. If your billing date falls before July 24th, the system will automatically generate a bill since the changes haven't technically occurred in the system. The billing would then be adjusted once the order is completed and prorated credits are added.
You can still go into the account and disable your autopay if your concerned another payment may draft. After the account is disconnected, you can still go into the Xfinity App to check the balance to confirm the changes. Does your billing date fall before July 24th on your most recent bill?
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