Visitor
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1 Message
Cancelled service but emails show wrong date
I called into Xfinity support to put a request for service cancellation of internet service for an effective date of Oct 18th. I received a confirmation email as such showing the correct date. However today I received a second email with the last date of service showing Nov 02 which is incorrect. Calling into support again, all they can tell me is that it "should" be disconnected service of Oct 26th. I would like someone who can actually tell me the correct date of last service should be Oct 18th. I cant send a direct message since it says I need to post first. Can someone approve to send and look into this?
XfinityLinda
Official Employee
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2.8K Messages
8 hours ago
Thanks for connecting with us here, @user_daws0x. Sorry to hear about the experience. We can review your account to check on that date for you. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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