Visitor
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1 Message
Cancelled Service and Did Not Receive Confirmation Email
I called on Monday April 21 to cancel my service and was told I would receive an email confirmation. It has now been 3 days since calling and I still have not received a confirmation of the cancellation in either my inbox or spam. Is there another way to check that this cancellation request actually went through? Or initiate a new request and have it backdated to April 21 when the initial request was made?
XfinityJohnG
Official Employee
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1.7K Messages
21 days ago
Thank you for reaching out to us here @nlroullier13. I will be happy to check on that order for you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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