Visitor
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1 Message
Cancelled my xfinity and still being billed.
I tried cancelling and then talked with someone in customer service on May 7th. Checked my bill statement with bill scheduled for May 16th. Tried to cancel but being asked to schedule a time for someone to call me on the 13th which is the earliest and during my work. This is ridiculous.
XfinityMatthew
Official Employee
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1.8K Messages
2 hours ago
Hello @user_59nfov. Sorry to hear they did not set up the cancellation for you. Our team would be more that happy to help you out and get this resolved. In order to do that please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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